I found out about this blog post via a comment on my Flickr account. It is a very nice post encouraging connecting to the skills, knowledge and experience of librarians, and highlighting how these keep developing.
I am troubled by it, whether it is a bookshop (since it is from the New Yorker this may be more likely) or it is a library. Either way it is someone, apparently a staff member, who does not want to help with technology. If this is a library this means not helping someone access the library content, not connecting someone to the skilled staff (who can help provide access to content and services)...and a lot more. It also shows a distain for the clients as the staff member is not interested in what the question being raised by the woman is.